Block of the Month and Order Terms and Conditions

Block of the Month, Club and Order Policies

We’re Here to Inspire Your Creativity!
At Stitches of Love, we strive to be your happy place for quilting and creativity. We want you to enjoy every project you complete with us!

If you ever need assistance, we’re here to help:
📧 Email: orders@stitchesoflovequilting.com
📞 Phone: 850-329-7435

When you join a Stitches of Love Block of the Month or Club, you agree that you have:

✅ Reviewed What’s Included – Each Block of the Month, Club, or project listing details exactly what comes in your box.
✅ Checked the Machine/Method Requirements – Ensure you are purchasing the correct version be is Sewing Machine Applique, Embroidery Machine Applique or Hand Embroidery.
✅ Read the Embroidery Hoop Requirements (If Applicable) – Most projects require an 8” x 12” hoop. Hoop requirements and a free test file are provided on the product page.
✅ Provided Correct Personal Information – Name, email, billing address, and shipping address must be accurate.
✅ Ordered the Correct Quantity – Verify the number of Block of the Month kits, Club memberships, or other items in your order.

By Joining, You Also Agree To:

✅ Remain a Member for the Full Duration – Each series is planned and produced in full. Cancellations leave incomplete kits that cannot be resold.
✅ Keep Your Payment and Address Updated – Ensure we can process your monthly shipments smoothly.
✅ Check Your Box Promptly – Report any missing or incorrect items within 30 days of delivery so we can make it right.
✅ Download and Store Your Embroidery Files (If Applicable) – Files are accessible on our website only while your membership is active. We recommend safe cloud storage (Dropbox, Box, etc.) for long-term access.
✅ Be Kind to Our Team – We’re real people who care deeply about helping you—no robots or AI bots here! 💛
✅ Every quilt is as unique as its maker! Completion and quality of the finished quilt depend upon your individual skills, techniques, and experience. We are always happy to help answer any questions you have along the way!

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Click the sections below to read in depth Block of the Month and Order Policies.

Address Change Policy

How to Update Your Address

You can quickly update your address anytime in your Stitches of Love account:

Log in at StitchesofLoveQuilting.com.
Click My Account → Addresses.
Click Edit next to your Billing or Shipping address.
Check the box for:
“Update the address for all of my subscriptions”
Save your updated address.

Important Timing Tips

Update your address at least 2 weeks before your renewal date to ensure your next box ships correctly.
After your renewal, check your email receipt to confirm the new address is listed.

If Your Miss the Update

Your box will ship to the old address.
USPS does not forward subscription boxes.
If this happens, you’ll need to contact your local post office to attempt an intercept.
Stitches of Love cannot replace or refund boxes sent to incorrect addresses due to missed updates.

Block of the Month and Club Renewals

Your Block of the Month or Club subscription renews on a set day each month for a specific amount.
Renewal details—including the date, amount, and sign-up fee—are listed: On the product page and In your original email receipt
You’ll also receive a monthly renewal receipt for the duration of your membership.

Updating Your Payment Method

You can easily update your payment method anytime:

Log in to StitchesofLoveQuilting.com
Go to My Account → Subscriptions → View → Change Payment
Enter your new payment details on the checkout page
If you have multiple subscriptions, check the box: “Update the payment method for all of my subscriptions”
Save your changes

If a Payment Fails

Go to My Account → Subscriptions → View
Scroll to the most recent renewal and select Pay
Enter your new payment info and your renewal will process immediately.
Update any other active subscriptions using the Change Payment method above.

We send 12 reminder emails over 7 days if a payment fails. After 2 missed renewals: Your membership is removed, and future boxes are not guaranteed if you rejoin. Missed payments may extend your membership end date.

No refunds are given for shipped boxes, and the sign-up fee is non-refundable.

Renewal and Shipping Timeline

We aim to ship within 5 business days of each successful renewal.
Payments are processed securely through our automated system—we do not have access to your card details.
Your successful renewal secures your kit in the shipping queue.
Shipping delays may occur due to high demand or material shortages. Check updates on our Support Page → Block of the Month → Shipping Updates

Multiple Subscriptions

If you order 2+ of the same Block of the Month or Club, we’ll contact you for confirmation.
If we don’t receive a reply within 14 days or before the next renewal, your order will remain as is.
No refunds will be issued.

Refused or Returned Boxes

Boxes returned or refused are not eligible for a refund under any circumstances.

Cancellation Policy

Membership Commitment

We ask that you remain enrolled for the full duration of your Block of the Month or Club. Each series is custom-made and cannot be resold if left incomplete.

Pausing Your Membership

Need a short break? Submit a Support Ticket to request a pause of up to 3 months for your membership.

Cancellations

Cancellations must be made at least 2 weeks before your next renewal date.
If you cancel after renewal—even the same day—your box will still be charged and shipped.
No refunds or exceptions will be made for late cancellations.

Refund Policy

All purchases are final and non-refundable, including:

Monthly payments and sign-up fees
Embroidery file memberships
Notions, threads, patterns, and pre-orders
Shipped Block of the Month or Club boxes

Refused or returned boxes are not eligible for a refund.

Every quilter’s results may vary. Stitches of Love Quilting makes no guarantee regarding the final outcome of any project. Completion and quality of the finished quilt depend upon your individual skills, techniques, and experience.

Embroidery File Policy

Accessing Your Embroidery Files

Log in to StitchesofLoveQuilting.com
Go to My Account → Memberships
Select your Block of the Month
Download the zip files for each block

Using Your Embroidery Files

Unzip your files and select the correct file type for your machine.
Transfer the files to your USB drive or embroidery machine.
You must have the required hoop size listed in the product description: If your hoop is too small or not attached, files may not display or load on your machine. A Test File is available for free for each Block of the Month and Club. Please test your hoop before purchasing.
If your machine does not support the required hoop size, contact your dealer for guidance.

Available File Types: dst, emd, exp, hus, jef, pes, vip, vp3, xxx

File Policy and Usage

Files are for personal use only.
Sharing, reselling, or distributing files is strictly prohibited and will be legally enforced.
Customizations are allowed for personal use, but we do not provide support for modified files.
No refunds on digital embroidery files or file-related memberships.

Replacement Policy

Did you make a mistake while working on your project? We are happy to help! You can purchase a replacement Block of the Month or Club Box with a 10% discount or a replacement Welcome Kit for $19.99. (Subject to stock availability.)

Just need a particular item from a box? Items are listed below. Shipping is $5.95.

A Girl’s Life: Pre-printed Pattern = $14.99 each. All other items must purchase complete box at 10% discount.
Boo Crew: Laser Cut applique pieces 1 – 12 = $14.99 each. Laser cut applique pieces 13 = $24.99 Laser cut applique pieces 14 = $19.99 Orange and black fabric 1 – 12 = $4.99 each.
Christmas Lane: Laser cut applique pieces 1 – 12 = $14.99 each. Laser cut applique pieces 13 = $24.99 Laser cut applique pieces 14 = $14.99. Background fabric 1 – 12 = $2.99 each.
Christmas Gnomes: Laser cut applique pieces 1 – 12 = $14.99 each.
Everyday Angels: Pre-printed Pattern = $14.99 each. All other items must purchase complete box at 10% discount.
Garden Girls: Pre-printed Pattern = $14.99 each. All other items must purchase complete box at 10% discount.
Garden Moments: Laser cut applique pieces 1 – 7, 9 – 12 = 17.99 each. Laser cut applique pieces 8 = 29.99. Background fabric 1 – 7 = $2.99 each and 8 – 12 $5.99 each.
Girl Power: Laser Cut applique pieces 1 – 12 = $14.99 each. Background fabric 1 – 12 = $4.99 each.
Happy Place: Laser cut applique pieces 1 – 12 = $14.99 each. Laser cut applique pieces 13 = $24.99. Background fabric 1 – 12 = $2.99 each.
Hop To It: Laser cut applique pieces 1 – 12 = $14.99 each. Laser cut applique pieces 13 = $24.99. Laser cut applique pieces 14 = $14.99. Background fabric 1 – 12 = $2.99 each.
Loads of Fun Boxes: Laser cut applique pieces 1 – 12 = $17.99 each. Flying Geese Oopsie Kit = $9.99 (Includes 6 – 5″ by 5″ Assorted Bee Plaids Prints and one 5″ by 1/2 WOF Bee Plaids Farmhouse Star Denim. You can make 6 Flying Geese/Three sets of Two Flying Geese.)

We carefully audit every Block of the Month, Club, or project box to ensure quality. If an item is missing or incorrect, notify us within 30 days and we will make it right for you!

Shipping and Delivery Policy

Shipping Your Happy Mail

All Stitches of Love orders are shipped via USPS. Once your package leaves our hands, we rely on USPS to safely deliver your happy mail!
You’ll receive a shipping email with: A clickable tracking number and Order details and ship date.
We’ll also send a delivery confirmation email so you’ll know exactly when it arrives—perfect if you’re out of town or need a friend to grab your package.

Tracking and Delays

USPS tracking is generally reliable, but occasional missed scans or delays can happen.

If your package seems slow, first check your tracking or contact USPS for updates.
If there’s no movement for 15 BUSINESS days: We will send a replacement box with a return label. If the original arrives later and is not returned, the extra box will be charged.

Delivered but Missing?

If your tracking shows Delivered but your package isn’t in your mailbox:

Contact your local post office directly. They can check with your carrier to see where it was left or if it’s held for pickup.
Visit USPS.com to: Track packages, Locate your post office, Report missing mail.

Replacement Options

Block of the Month or Club Box: Replacement available at 10% off.
Welcome Kit: Replacement available for $19.99.

Additional Shipping Policies

International Shipping is no longer offered due to: Rising costs, Limited tracking, Frequent lost packages.
Refused or returned boxes are not eligible for a refund under any circumstances.

General Policy

Final Sales Policy

All Block of the Month and Club payments and shipments are final.
No refunds will be given and no returns will be accepted for any renewals made prior to cancellation.
All sign-up fees are final and non-refundable.
All embroidery file membership sales are final.
All notions, threads, patterns, and pre-orders are final, non-cancelable, and non-refundable.

Order and Shipping Guidelines

Block of the Month orders cannot be combined into one box
No discounts are offered for: Multiple orders of the same Block of the Month or Club OR Orders for different Block of the Month or Club subscriptions.
Complete series cannot be shipped at once or ahead of schedule.

Disputes and Fees

A $25.00 fee will apply to any customer who files a credit card fraud report where Stitches of Love Quilting is found to be in the right.
Refused or returned boxes are not eligible for refunds under any circumstances.

Support

How to Contact Us

If your question is not already answered in a Support article:

Click Submit a Ticket at the top of the Support page
A member of our friendly team will reply: Monday through Friday, 8 AM – 4 PM Eastern Time. All questions are answered by the close of the next business day (usually the same day!)

Customer Support and Communications

We work diligently to keep StitchesofLoveQuilting.com up-to-date with helpful resources for our customers. Visit our Support page for:

Block of the Month and Club-specific information
Helpful articles and answers to common questions

Important Communication Guidelines

Facebook, Instagram, and YouTube are for entertainment purposes only.
All customer service requests must be submitted through the Support page.
This ensures our amazing team can respond quickly and accurately to your needs.

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Block of the Month, Club and Order Policies

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